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CD EXTRA BULLETIN BOARD

The Bulletin Board has been put in place as an attempt to help users receive help more quickly, as well as benfit from others' questions, and hopefully to help each other. Please keep in mind that we DO NOT have a full-time technical support staff for CD EXTRA. The CD EXTRA programming staff is taking time whenever possible to answer these questions in a timely manner. Please be patient as they are extremely busy with many other responsibilities as well.

In order for these questions to be answered in a more timely manner, we ask your help in the following ways:

  • Please read the Frequently Asked Questions page. Your particular problem may be a common one. We have dedicated some time in detailed responses to the FAQ, which may be of great help to you. It will also relieve some of the burden of the number of questions we need to answer.
  • Please read through the list of Bulletin Board subjects. There may be a question already answered which answers your question as well.
  • Please include as much technical (hardware and software) information as you can when asking us a very specific question about your machine. We cannot do a good job of responding if we don't have all the details. Please try to find out your CD-ROM drive manufacturer and model, your computer manufacturer, processor type and speed, RAM, operating system, Quicktime version, and anything else you think might be relevant.
  • Please be patient. Some weeks are extremely hectic. If there is no response for a week or so, understand that is probably because we are in a crunch. We will get to your question eventually. We apologize in advance for any delays.
  • This site is dedicated to the support of CD EXTRA software products ONLY. We have no affiliation with Sony Electronics and cannot field questions about electronic products. Please visit the Sony website for information regarding Sony products. Questions regarding electronics products will be removed.
  • Please keep inappropriate language to a minimum. We have many younger viewers, who frequently visit this site. We will be forced to delete messages containing inappropriate language.

Thank you in advance for your cooperation.
CD EXTRA staff

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