home Setup PC
Problems		 Mac
Problems		 CD-ROM
Drivers		 FAQ Bulletin
Board
release
what is cdx
tech support
email 		 

MAC PROBLEMS

Here is a list of general problem areas.
Click on a problem to find a specific solution.

Problems:

COMPUTER IS UNABLE TO READ THE CD PROPERLY OR AT ALL.

1. CD is inserted in CD-ROM drive but does not show up on the desktop.
2. Computer says disc is unreadable and asks if it should be initialized.
3. CD appears on desktop but as an audio-only CD.

  • Make sure you have the Apple CD-ROM extension version 5.1.1 or higher in your extensions folder (the extensions folder can be found in your system folder) and that this file is not damaged. Consult the documentation that came with your CD-ROM drive regarding how to reinstall CD-ROM software.
  • Make sure you have not started your Macintosh with extensions off. (By holding down the Shift key during Startup, extensions are turned off.)
  • Make sure the disc is not scratched or dirty. Clean your CD with a dry, soft, lint-free cloth. Wipe from the center of the CD straight out (not in a circular motion around the disk).
  • Note: Sometimes it will take a few minutes for your computer to read a CDEXTRA disc.
  • Another extension may be conflicting with your CD-ROM software. If you are running System 7.5 you can use the Extensions Manager Control Panel to turn off various extensions. Select "System 7.5 Only" and restart. If the disc then mounts successfully, you can add extensions back one at a time, restarting each time and testing the disc to determine which extension is causing the conflict. (If you are running System software earlier than 7.5, you must manually drag extensions and control panels out of the System Folder in place of using the Extensions Manager.)

If you are still having problems, verify that you actually do have a CDEXTRA disc and that it is a Mac or hybrid disc. Additionally, your CD-ROM drive may not be 100% multi-session compatible. Check out the CD-ROM Driver section of this site for a more detailed expalination. Contact your CD-ROM drive manufacturer to find out whether there is a software upgrade for your drive. You can also find information regarding compatibility issues and obtaining necessary extensions on Apple's tech support pages and at MacWorld's site.

SOUND DIFFICULTIES.

1. No sound is heard at all

  • Verify that your volume is turned up. Check this by pulling down the Apple menu, selecting control panels and then opening sound.
  • If you use external speakers verify that they are plugged in, properly connected, turned on and that the volume is turned up.
  • Make sure you have the Sound Manager extension version 3.0 or higher in your extensions folder (the extensions folder can be found in your system folder).
  • Make sure you have the QuickTime extension version 2.0 or higher in your extensions folder (the extensions folder can be found in your system folder).
  • Try to see if you can play sound through any other application.

2. No CD audio is heard

  • Make sure sound is configured correctly in control panels. To check, go to control panels, select sound, select sound in, select internal CD, select play-through.
  • Make sure the CD volume is turned up. This can be checked by opening the Apple CD Audio Player.

3. Sound drops out or skips

  • Make sure the disc is not scratched or dirty.
  • Quit all other applications and turn off screen savers and file sharing.
  • Disable all unnecessary extensions.
  • Make sure you copy the CDEXTRA application icon from the CD-ROM to the hard drive (except for the Ottmar Liebert CDEXTRA).



VIDEO PLAYBACK DIFFICULTIES

1. No video plays at all

  • Make sure you have the QuickTime extension version 2.0 or higher in your extensions folder (the extensions folder can be found in your system folder).
  • Disable all unnecessary extensions.

2. Video stutters, drops out or skips

  • Make sure the disc is not scratched or dirty.
  • Quit all other applications and turn off screen savers and file sharing.
  • Disable all unnecessary extensions
  • Make sure you copy the CDEXTRA application icon from the CD-ROM to the hard drive (except for the Ottmar Liebert CDEXTRA).



OTHER

1. The CDEXTRA runs very slow, stutters, stops, crashes

  • Quit all other applications and turn off screen savers and file sharing.
  • Make sure you copy the CDEXTRA application icon to the hard drive (except for the Ottmar Liebert CDEXTRA).
  • Make sure you have enough free memory for the CDEXTRA application to run. You can increase the memory allotted to the CDEXTRA. To do this, single-click on the application program icon on your hard drive and select "Get Info" from the File menu. Then increase the values listed for minimum size and preferred size depending on how much memory is available to your machine. (You can determine how much free memory you have by choosing "About This Macintosh" from the Apple menu while in the finder. The "largest unused block" number is your available memory.) Be sure to leave 1 MB of memory free for system overhead.
  • Turn off virtual memory (through memory under control panels).
  • Make sure the disc is not scratched or dirty. Clean your CD with a dry, soft, lint-free cloth. Wipe from the center of the CD straight out (not in a circular motion around the disk).

2. The audio portion of the CD does not play in my CD player

3. The audio portion of the CD does not play in my computer

  • Make sure you have the Audio CD Access extension in your extensions folder (the extensions folder can be found in your system folder). Link here
  • Make sure sound is configured correctly in control panels. To check, go to control panels, select sound, select sound in, select internal CD, select play-through.
  • See sound difficulties above.

4. Some images are not displayed properly (missing parts, warped colors)

  • Make sure your monitor is set to 256 colors (8 bit color-depth). You can check this by pulling down the Apple menu, selecting control panels and then opening monitors.