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FREQUENTLY ASKED QUESTIONS





 
I have the Limited Too CD EXTRA, but everytime I try to run it, it crashes my machine. What should I do?

Please go to the special Limited Too section we have devoted to this problem.

 
I put the CD in my computer's CD ROM drive and nothing happens. How can I see the CD EXTRA?

In order to access the multimedia, you need to have updated CD ROM drivers. Please check the CD-ROM Drivers section of Technical Support.

 
Why do I have to install a new driver to listen to a CD?

Unfortunately there exist some computer models whose combination of CD-ROM drive, firmware and driver software do not comply to the standard CD specification which includes playback of blue-book formatted CDs also known as CD EXTRAs. The disc in question complies with the standard - your system most likely does not. Therefore you should contact your manufacturer about a potential remedy for the situation. You should check out the windrivers.com website. This is typically a great resource for the few cases like yours.

 
I went to www.windrivers.com and I can't find my drivers.

You tried to search for the appropriate driver corresponding to your system's CD-ROM drive and were unable to find it. The next logical recourse is to contact your CD-ROM drive manufacturer directly, or alternatively, to contact your computer manufacturer.

 
I like to listen to CDs on my computer. How can I just hear the music without seeing the CD EXTRA?

When you place your CD in your computer's CD ROM drive, you should be greeted by the CD EXTRA MENU. Simply press the PLAY MUSIC button. If Play Music does not work, which is the case in a small percentage of computers, including those with Windows NT, simply press the X in the upper right hand corner to close the window. Use the Start menu to find your CD Player. Typically this is found in Start -> Programs -> Accessories -> Multimedia -> CD Player.

 
Everytime I try to access the CD EXTRA, my machine crashes, and needs to be rebooted. What is the problem?!

Certain hardware configurations seem to be having major trouble running the version of Quicktime (16 bit, 2.1.X) we have included. We noticed the Dell 350 Mhz Pentium II in particular was having severe problems. We assume that other machines will have similar trouble. We would appreciate you writing to us so we can learn where exactly the conflict is. Please include as much relevant hardware as you can gather. This includes Audio Card, Video Card, Processor, Manufacturer, etc. Unfortunately we don't have a solution for you at this time, but your information will definately help us to provide one in the future.

 
I am running Windows NT as my operating system and I can't see the multimedia.

This disc is not fully compatible with Windows NT. To take full advantage view it using Mac, Windows 3.1 or Windows 95.

 
I am running Windows NT and I just want to listen to the music.

After placing the CD in your computer's CD ROM drive, if the CD EXTRA menu appears, click CANCEL. (PLAY CD will not work) Then find your CD Player application, which is typically found in Start -> Programs -> Accessories -> Multimedia -> CD Player.

 
I can see the multimedia, but I can't see the videos.

You need to install QuickTime for Windows, included on the disc. Just launch the QTINSTAL.EXE in the QTW_211 directory and follow the on screen directions.

 
I already have the 32 bit (Windows 95) version of Quicktime and I can't see the movies.

The problem is that CDEXTRAs are programmed to run on Windows 3.1 as well as Mac and Windows 95. Because of this, all of the executable modules are 16 bit. This means that they will not play Quicktime if you ONLY have the 32 bit version. Included on the disk is the 16 bit version 2.11. It will install and reside on your system without affecting your existing Quicktime (32 bit). To install, the instructions say to go to the D: drive. The D drive simply means that you should look for that folder on the CD-ROM. Go to "My Computer", and double click whatever letter drive your CD-ROM is. Then go to the folder QTW_211, find QTINSTAL.EXE, and double click that. The installation program will take care of the rest. Everything should work fine after you install this QT.

 
My CD will not play in my home stereo or my car stereo.

Although we built the CD to manufacturer's specifications, not all manufacturer's adhere to the standard. Please send us a comment at http://www.cdextra.com/html/signup.html listing your problem, the manufacturer of the stereo and the model number. We will attempt to contact the appropriate people.

 
I cannot see the CD on my Macintosh computer.

You should definitely be able to see the multimedia without problem. First make sure you have the latest CD-ROM drivers for your CD-ROM drive, most likely Apple CD-ROM version 5.3.4 available from Apple's web site.

 
I just want to listen to the music on my Macintosh.

Have you tried launching the mac CD player with the compact disc in your CDROM drive? Even if the data session of the CD-ROM is mounted on your desktop, the CD player should see the audio tracks.

 
I can't access the hidden track on TOAD THE WET SPROCKET.

Access and instructions to the hidden track can be found at the Toad website, www.houseoftoad.com. If the internet route is impossible, go into your windows explorer, choose the views menu option, select show all files and apply. The hidden track is an audio only QT movie, silo.mov, (requires QT for Windows software) located in Toad/Td_ic/ directory.

 
I received a broken CD.

Please contact our customer service department at: East Coast: 800-444-6922 West Coast: 800 444-0143

 
How do I play the music on a CD that contains the Earthlink software?

Macintosh
  • Select the AppleCD Audio Player from the Apple menu located in the top left corner of your desktop.
  • Press the play button.

Windows 95
  • When greeted by the Earthlink screen, select "Quit."
  • From the Start button choose Programs - Accessories - Multimedia - CD Player.
  • Press the play button.

 
I recently installed Apple Quicktime Software on my Windows 95 PC as provided with a music CD. The software includes a picture viewer as you know. After the installation, some to the pictures I've downloaded from the internet or received by e-mail changed icons. They now have the small white square with a red Apple logo in the center as their icon. When I opened such pictures...they opened in the QuickTime picture viewer window. Having seen the multimedia portion of the CD, I decided to remove the QuickTime software. I have tried to uninstall the Apple files or delete then. However, the icons on the pictures remain to be the Apple symbol.When I try to open one it says VIEWER.EXE not found. Please help me return them to their previous settings as they would open before without QuickTime.

Here is what you need to do.

  • Open Windows Explorer - From "View" menu choose "Options"
  • Click on "File Types"
  • You'll see a list of "registered file types"
  • From this list, find the files that are still being opened with the Quicktime viewer.
  • For example, let's say "JPEG image" is one such file type. Click on "JPEG image".
  • Click the "Edit" button.
  • An "Edit File Type" window should appear. Under "actions" click on "open". Then click the "Edit" button.
  • An "Edit Action for File Type" window should appear. Under "Application used to perform action" you should see the path to the Quicktime viewer.
  • Click "Browse" button, find the application you really want to use to view these images and click OK.
  • Click OK to close the "Edit Action..." window.
  • Click "Close" on the "Edit File Type" window to close it.
  • Repeat this step for each file type you want to re-associate in the "Options" window.

Not that it's any consolation for you, but more recent versions of Quicktime which we now include on the CD EXTRAs do not cause this problem.

 
I recently installed your multimedia package (Quicktime, etc.) from a music CD I bought and would like your assistance in removing all of the software that was installed from the CD--especially the picture viewer. After installation, when I opened jpeg files, your picture viewer was used.I would like to uninstall the apple picture viewer that came with the sony cd.

For Windows 3.1: Here are the steps you need to uninstall QuickTime for Windows.

  • Find PLAYER.EXE and select it using File Manager.
  • List items by date. All QuickTime files will cluster around the PLAYER.EXE file.
  • Delete the following: {Windows}\PLAYER.EXE \VIEWER.EXE \MCENU.HLP \PLAYENU.DLL \PLAYENU.HLP \QTINSTAL.EXE \READ_QTW.WRI \SAMPLE.MOV \VIEWENU.DLL \VIEWENU.HLP
  • Find ATIVIDEO.QTC and select it.
  • List items by date. NOTE: All QuickTime files will be write protected, list names with detail and you will see the "r" for write protection.
  • Delete the following files: {Windows}\SYSTEM\*.QTC \MCIQTENU.DLL \MCIQTW.DRV \QTHNDLR.DLL \QTIM.DLL \QTIMCMGR.DLL \QTMOVIE.VBX \QTNOTIFY.EXE \QTOLE.DLL \QTPIC.VBX \QTW16.CPL \QTWCP.HLP
  • Launch Write.exe and open SYSTEM.INI
  • Note: Removing the following items are not necessary.
    - delete this line from the [mci] section in the SYSTEM.INI QTWVIDEO={Windows' directory}\MCIQTW.DRV
    - delete these lines from the [Extensions] section in the WIN.INI mov={Windows' directory}\player.exe ^.mov pic={Windows' directory}\viewer.exe ^.pic
    - delete these lines from the [mci extensions] section in the WIN.INI mov=QTWVideo pic=QTWVideo jpg=QTWVideo
    - delete these lines from the [embedding] section in the WIN.INI -- PlayerFrameClass=QuickTime Movie, QuickTime Movie, {Windows' dir}\Player.exe,picture -- ViewerFrameClass=QuickTime Picture, QuickTime Picture, {Windows' dir}\viewer.exe,picture
  • Delete the QuickTime for Windows Program Group:
  • select the QuickTime for Windows group icon delete it.

For Windows 95, the easiest way to uninstall QTW 2.03 is to install QTW 2.11 (16 bit, not 32 bit) or higher. Follow on screen instructions and mark all older QTW 2.03 files for deletion. Once the QTW 2.11 install is complete, launch Uninstall QuickTime in the QTW directory on your C:/ drive. All 16 bit QTW files will be deleted.